2. How to use the website.
b. The USER, who will purchase products through this website, promises and accepts that he meets the legal requirements for the conclusion of the contract and that he is an adult.
c. The COMPANY provides the possibility to the USER of this website to register, if he wishes as a member (REGISTERED USER-MEMBER) by stating certain details and in particular name, surname, email (in this case the declared email is a username, password) while at the same time he will be asked to verify his password. With the creation by the USER of a registered user-member account, the latter has the possibility, if he wishes, to receive informative e-mails about the prices of the company’s products, for new products, for offers, etc.
3. Hyperlinks- Links
The COMPANY reserves the right to formulate the content of these terms differently, always within the framework of legality and the USER recognizes this right to the COMPANY. The COMPANY reserves the right to further modify and / or remove all or part of all the contents of the website (indicative texts, images, product descriptions, etc.) without notice and to restrict access to parts or all of this website .
5. Liability Disclaimer
The COMPANY is not responsible to the USER, if for any reason the website is not available at a given time or for any period of time. The COMPANY points out that the website may show technical errors with a direct result in the way the contents are presented in it (indicative of photos, prices, texts, etc.) for reasons that it is not responsible and promises to make an effort to faster recovery of these.
6. Possession of rights
All content, logos and software of the website are the intellectual and / or industrial property of the COMPANY or third parties contractually affiliated with the COMPANY. Therefore, the content of the page is available to the USER only for personal use and in no case for public or commercial. The COMPANY expressly states that the USER may store, print and display the content provided by this website solely for his personal use. USER is not allowed to publish, manipulate, distribute or otherwise reproduce, in any form whatsoever appears on this website. In addition, it may not modify or create derivative works based on any software or accompanying documents provided by the Website.
No license or consent is granted for the USER to use the COMPANY marks in any way, and agrees not to use these marks contained on this website or any similar symbols. It is expressly agreed that the USER will not use the name or the website of the COMPANY in a way that may cause any damage or injury to the COMPANY or a third party, for the restoration of which the USER will be solely responsible.
7. Save – Printing of terms
8. Ability to communicate
a. The COMPANY expressly guarantees that it has taken all the necessary technical and organizational measures to safeguard the confidentiality, integrity and availability of all USER data. The COMPANY for the operation of the online store uses and constantly upgrades the subsystems required for the smooth and proper operation of the system. Indicative such are: backup system, protection, protection against viruses, protection against malicious actions, etc. In addition, for the SECURITY of the USER, an SSL certificate has been installed, which ensures the security of the USER’s data while navigating the website (secure connection).
b. The COMPANY also complies with all security rules for secure access by the respective USER to the account of a registered – user member, which may have created, in accordance with the above mentioned under 2c.
However, with the creation of the account, the USER promises that he will observe all the appropriate security measures, in order to keep the details of his account confidential. The COMPANY declares that it is not responsible for the restoration of any damage or loss resulting from the non-observance of the appropriate safety rules by the USER and for this reason the individual USER must proceed after the completion of which communication through his account to a safe exit. from the account (logout) and to safeguard the non-disclosure of his personal account details to any third party. In case of loss or in spite of the above in any way of disclosing the secret password to a third party the USER must immediately inform the COMPANY to the e-mail: firstname.lastname@example.org
The USER may browse the website without being asked for any personal information by the COMPANY, unless expressly informed in advance by the COMPANY.
The USER has the possibility, as already mentioned above, to register as a member (REGISTERED USER) by stating name, surname, email, password and password verification. By registering in the system as a member, the USER automatically consents to the collection on behalf of the COMPANY of the above personal data. In any case, this is information necessary for the execution of the online sale and informing the USER about it. The USER undertakes to provide this information accurately and accurately and to properly update his registration details, so that they are kept up to date.
Even if the USER is not registered as a member, at the time an order is placed by him, he will be asked for personal information, such as his name, e-mail address, telephone number, home address, address so that they can be processed by the COMPANY, so that the latter can complete its order. And in this case the USER automatically consents to the collection on behalf of the COMPANY of the above personal data. In any case, this is information necessary for the execution of the online sale and informing the USER about it. In this case, too, the USER undertakes to provide this information truthfully and accurately and to inform in a timely manner of any change in it.
The COMPANY complies with the relevant legislation for the protection of personal data. The COMPANY will not transmit or disclose personal information to third parties without the consent of the USER, unless required by law.
Σύμφωνα με τη σχετική νομοθεσία για τα δεδομένα προσωπικού χαρακτήρα ο ΧΡΗΣΤΗΣ έχει τα δικαιώματα ενημέρωσης, πρόσβασης και αντίρρησης όπως αυτά προβλέπονται από τα άρθρα 11 -13 του Ν. 2472/1997.
Regarding the collection of data for the sending of informative messages (newsletters), the COMPANY explicitly undertakes that this will take place with the explicit prior consent of the USER. The USER reserves the right to access the file, where his data is kept and to be able to revoke his consent and request his deletion from the list of recipients. It further reserves the right to correct upon request, if there are errors in the entries.
The COMPANY expressly guarantees that it has taken all the necessary technical and organizational measures to safeguard the confidentiality, integrity and availability of the data, as already described above.
The above data are processed by the COMPANY for the purpose of execution of the order and the general process of online sale and are not published or transferred to third parties without prior notice to the USER, unless required by law. As already mentioned, the phone number of the USER will be requested for the execution of his order. This number can be given to the courier company cooperating with the COMPANY, in order to process the delivery services. The information that will be requested allows the COMPANY to process the USER’s order and to inform him about the status of his order.
1. Possibility to buy products online
Through our website www.tagqueens.gr with simple and understandable steps the USER can order and finally complete the process of distance online sale of the COMPANY products. In order to purchase the products of the COMPANY, the USER must select based on the detailed and clearly indicated way, which is included in our website, the products he wishes to buy.
2. USER information
Before placing his order, the USER is useful to be informed in detail about the basic elements and terms of the contract of sale of the products, which each time are offered for information at the relevant stage-field before the purchase.
3. Legal framework for buying products online
4. Product features
The main features of the products for sale are displayed on this website in the relevant space on a case by case basis. For technical reasons related to the website, the browser or due to logging in to the website via mobile phone, there may be a partial discrepancy between the displayed product and the real one, such as e.g. in case of differences in the colors of the products. The COMPANY is not responsible for any such differences.
5. Ordering procedure.
a. To make the product purchase follow the following steps “ORDER PROCEDURE”:
b. Before completing his order, the USER can cancel or differentiate details of his order (quantity or type of product). In any case, the COMPANY points out to the USER that before selecting the “payment” icon, a detailed check of the order details.
c. When the USER finally places an order, he will immediately receive a confirmation, via e-mail, which will confirm the receipt of the order by the COMPANY. It is noted that the receipt by the USER does not mean that the order was accepted by the COMPANY and that the contract for the sale of the ordered product has been concluded.
d. An email confirmation will then be sent to the USER that the order has been shipped. The above confirmation will indicate the shipping code of the cooperating courier company, so that the USER can locate the ordered products. By sending the second email on behalf of the COMPANY, it is considered that the contract of sale has been concluded only for the products included in the sent order. In case any amount has been paid for a product that is not included in the sent order or in case the USER does not receive a second shipping confirmation e-mail, this amount will be refunded to the USER.
6. Correct declaration of USER details
When ordering, all the information stated by the USER must be true and accurate. In order to avoid inadvertent errors, it is considered expedient for the USER to check all the details of his order before its completion.
7. Prices – stocks
Product costs are subject to change. The COMPANY declares that all the prices included in the website are then subject to these changes, for which the USER will be duly informed. Furthermore, the products of the COMPANY are available subject to the availability of stocks thereof, for which the USER will be duly informed.
8. Right not to accept the order
The COMPANY, although it has made the maximum possible effort, so that both the characteristics and the prices of the products are accurate, reserves the right not to accept the order of products, which inadvertently have wrong characteristics or price, e.g. due to graphical inaccuracy or due to technical errors in the operation of the page or for any other reason.
The COMPANY reserves the same right in case of ordering at a very high price as well as the right to contact the USER.
The COMPANY further states that it reserves the right not to accept an order from a person who has not received and paid by cash on delivery products ordered without reason repeatedly in the past. In any case, the COMPANY declares that it reserves the right to contact the USER in order to ensure the smooth progress of the completion of each order. In addition, the Company reserves the right at its sole discretion to contact specifically in the case of a person who has not received, having chosen as a method of payment cash on delivery, products ordered without reason repeatedly in the past with this person and to request in the case this payment of the price and any expense by deposit in a bank account.
9. Payment methods
You can complete your purchase by choosing to pay in the following ways:
b. Pay on delivery.
You can pay by cash on delivery so that the products that will be delivered to the address you register (valid only in Greece). In case of cash on delivery, pay the amount to the representative of the courier company. The cash on delivery charge is 3€.
c. Bank account deposit.
Deposit the amount in the following available account within 2 working days from the day you placed the order. If we do not have the relevant information within 2 working days, your order will be canceled automatically.
It is necessary to enter your nameas well as the order code in the bank depository as a reason.
Bank account details:
PIRAEUS BANK, IBAN: GR8201720550005055101729726 | Δικαιούχος: Anna Sourbati | Bic PIRBGRAA
After you make the deposit you will need to send the deposit receipt by email to the address: email@example.com
d. Credit/Debit card.
You can pay with Visa, Mastercard, American Express, Diners and Maestro credit cards. In the (secure) order form fill in all the necessary fields (card number, expiration date, CCV).
All payments made using a card are processed through the electronic payment platform (Viva Wallet by Redirection method).
10. Shipping and Delivery.
The COMPANY will deliver to the USER the products at the address, which has been declared by the USER through the cooperating courier company within the period of days mentioned in the respective table, from the day of receiving the second confirmation email.
COST AND METHODS OF SHIPPING
SHIPPING TO GREECE
Simple Shipping by courier
5-7 working days from the day of shipment
SHIPPING TO EUROPE
Simple Shipping by courier
5-7 working days from the day of shipment
SHIPPING OUTSIDE EUROPE
Simple Shipping by courier
Up to 15 working days from the day of shipment
11. Order file
The COMPANY informs that it keeps an electronic file of the respective orders, to which the USER can access.
12. USER rights
It is expressly agreed that the USER has the right to replace the product or refund, etc. in accordance with the relevant provisions on sale, observing all relevant rules in case of defective product or lack of agreed quality, if this is ascertained after a course of inspection of the returned product by the COMPANY. A necessary condition, among other things, is the presentation of the sales document and the goods in their original packaging.
13. Save- Print terms of sale
The USER for the security of his transactions has the ability to save and / or print all the terms of sale.
CHANGE / RETURN POLICY
In case you wish to change / return the product you have purchased, you have the option to do so within 14 calendar days from the day you received it following the instructions below.
TERMS OF CHANGES / RETURNS
Ι. Withdrawal from the transaction of buying
ΙΙ. Request for change (product replacement)
ΙΙΙ. Replacement due to actual product defect or lack of contracted product quality
Any modification of these terms is made only in writing and thus only proves.
According to Directive 2013/11 / EC, which was incorporated in Greece with 70330/2015, the possibility of electronic consumer dispute resolution is now provided through the Alternative Dispute Resolution (ADR) process throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at: