Tag Queens Labels available in Greek
GENERAL TERMS
Privacy policy
COOKIE POLICY
TERMS OF SALE
PAYMENT METHODS
SHIPPING & DELIVERY
TERMS OF RETURN OF PRODUCTS
OTHER PROVISIONS

TERMS & CONDITIONS

A. GENERAL TERMS

1. Introduction

This website is the online store of the company TAG QUEENS G.P., VAT number: EL 802087497, Registry No 169680301000, email: info@tagqeens.gr which for the needs of the present for the sake of brevity will be called COMPANY from now on. Through the website www.tagqueens.gr, you have the opportunity to be informed about the products sold by the COMPANY and / or to proceed, if you wish, to purchase these products remotely through its online store, as they are specifically presented on this website. It is expressly agreed that the maintenance by the COMPANY of the website www.tagqueens.gr is not a proposal for the preparation of a sales contract with the respective USER. Regarding your browsing of this website and the remote purchase of products through it, you acknowledge that they are made in accordance with more specific terms and conditions, as they arise from the present terms of use of the website, the terms of sale, which are provided below in the relevant chapter but and by current legislation. For the needs of this you will be called the USER (member or not of this page).

2. How to use the website.

a. The USER of the website is invited before browsing it to read and comply with the terms and conditions governing the use of the website, which are binding on him and he accepts them unconditionally, as they have been formulated by the COMPANY. It is expressly agreed that the COMPANY is not responsible for any damage or loss suffered by the USER or any third party due to improper compliance with the terms of use of the website by the USER.

b. The USER, who will purchase products through this website, promises and accepts that he meets the legal requirements for the conclusion of the contract and that he is an adult.

c. The COMPANY provides the possibility to the USER of this website to register, if he wishes as a member (REGISTERED USER-MEMBER) by stating certain details and in particular name, surname, email (in this case the declared email is a username, password) while at the same time he will be asked to verify his password. With the creation by the USER of a registered user-member account, the latter has the possibility, if he wishes, to receive informative e-mails about the prices of the company’s products, for new products, for offers, etc.

3. Hyperlinks- Links

This website may contain hyperlinks or links to websites that do not belong to the COMPANY. The COMPANY expressly declares that it does not bear any responsibility for the content of the above websites, which are governed by their own terms of use which the USER must read carefully before browsing any of them.

4. Modifications

The COMPANY reserves the right to formulate the content of these terms differently, always within the framework of legality and the USER recognizes this right to the COMPANY. The COMPANY reserves the right to further modify and / or remove all or part of all the contents of the website (indicative texts, images, product descriptions, etc.) without notice and to restrict access to parts or all of this website .

5. Liability Disclaimer

The COMPANY is not responsible to the USER, if for any reason the website is not available at a given time or for any period of time. The COMPANY points out that the website may show technical errors with a direct result in the way the contents are presented in it (indicative of photos, prices, texts, etc.) for reasons that it is not responsible and promises to make an effort to faster recovery of these.

6. Possession of rights

All content, logos and software of the website are the intellectual and / or industrial property of the COMPANY or third parties contractually affiliated with the COMPANY. Therefore, the content of the page is available to the USER only for personal use and in no case for public or commercial. The COMPANY expressly states that the USER may store, print and display the content provided by this website solely for his personal use. USER is not allowed to publish, manipulate, distribute or otherwise reproduce, in any form whatsoever appears on this website. In addition, it may not modify or create derivative works based on any software or accompanying documents provided by the Website.
No license or consent is granted for the USER to use the COMPANY marks in any way, and agrees not to use these marks contained on this website or any similar symbols. It is expressly agreed that the USER will not use the name or the website of the COMPANY in a way that may cause any damage or injury to the COMPANY or a third party, for the restoration of which the USER will be solely responsible.

7. Save – Printing of terms

The USER for the security of his transactions has the ability to save and / or print all the terms of use of this website.

8. Ability to communicate

For any question or complaint from the application of all the contents in this website terms of use the USER can contact by email at info@tagqueens.gr or with the Customer Service Center at +30 210 6741126.

9. Confidentiality

a. The COMPANY expressly guarantees that it has taken all the necessary technical and organizational measures to safeguard the confidentiality, integrity and availability of all USER data. The COMPANY for the operation of the online store uses and constantly upgrades the subsystems required for the smooth and proper operation of the system. Indicative such are: backup system, protection, protection against viruses, protection against malicious actions, etc. In addition, for the SECURITY of the USER, an SSL certificate has been installed, which ensures the security of the USER’s data while navigating the website (secure connection).

b. The COMPANY also complies with all security rules for secure access by the respective USER to the account of a registered – user member, which may have created, in accordance with the above mentioned under 2c.
However, with the creation of the account, the USER promises that he will observe all the appropriate security measures, in order to keep the details of his account confidential. The COMPANY declares that it is not responsible for the restoration of any damage or loss resulting from the non-observance of the appropriate safety rules by the USER and for this reason the individual USER must proceed after the completion of which communication through his account to a safe exit. from the account (logout) and to safeguard the non-disclosure of his personal account details to any third party. In case of loss or in spite of the above in any way of disclosing the secret password to a third party the USER must immediately inform the COMPANY to the e-mail: info@tagqueens.gr

B. Privacy policy

1.

The USER may browse the website without being asked for any personal information by the COMPANY, unless expressly informed in advance by the COMPANY.

2.

The USER has the possibility, as already mentioned above, to register as a member (REGISTERED USER) by stating name, surname, email, password and password verification. By registering in the system as a member, the USER automatically consents to the collection on behalf of the COMPANY of the above personal data. In any case, this is information necessary for the execution of the online sale and informing the USER about it. The USER undertakes to provide this information accurately and accurately and to properly update his registration details, so that they are kept up to date.

3.

Even if the USER is not registered as a member, at the time an order is placed by him, he will be asked for personal information, such as his name, e-mail address, telephone number, home address, address so that they can be processed by the COMPANY, so that the latter can complete its order. And in this case the USER automatically consents to the collection on behalf of the COMPANY of the above personal data. In any case, this is information necessary for the execution of the online sale and informing the USER about it. In this case, too, the USER undertakes to provide this information truthfully and accurately and to inform in a timely manner of any change in it.

4.

The COMPANY complies with the relevant legislation for the protection of personal data. The COMPANY will not transmit or disclose personal information to third parties without the consent of the USER, unless required by law.
Σύμφωνα με τη σχετική νομοθεσία για τα δεδομένα προσωπικού χαρακτήρα ο ΧΡΗΣΤΗΣ έχει τα δικαιώματα ενημέρωσης, πρόσβασης και αντίρρησης όπως αυτά προβλέπονται από τα άρθρα 11 -13 του Ν. 2472/1997.

5.

Regarding the collection of data for the sending of informative messages (newsletters), the COMPANY explicitly undertakes that this will take place with the explicit prior consent of the USER. The USER reserves the right to access the file, where his data is kept and to be able to revoke his consent and request his deletion from the list of recipients. It further reserves the right to correct upon request, if there are errors in the entries.

6.

The COMPANY expressly guarantees that it has taken all the necessary technical and organizational measures to safeguard the confidentiality, integrity and availability of the data, as already described above.

7.

The above data are processed by the COMPANY for the purpose of execution of the order and the general process of online sale and are not published or transferred to third parties without prior notice to the USER, unless required by law. As already mentioned, the phone number of the USER will be requested for the execution of his order. This number can be given to the courier company cooperating with the COMPANY, in order to process the delivery services. The information that will be requested allows the COMPANY to process the USER’s order and to inform him about the status of his order.

8. COOKIES

COOKIE POLICY

The COMPANY can collect user IDs of the website using certain technologies such as. cookies. Cookies are small files, which are stored on the hard drive of the USER of the website and do not receive knowledge of any document or file from his computer.

Due to the use of cookies it is not possible to verify the user’s personal identity. With the appropriate setting of the browser you can reject the use of cookies. Some features of the website will not be available if you choose not to use cookies. The main categories of cookies used by this site are the following:

a. Cookies that do not recognize the identity and are necessary for the proper operation of the website and without them the COMPANY can not offer proper operation of the website.

b. Cookies, which collect anonymous information about how to use the website, such as. which websites do you visit most often.

c. Cookies, which allow the website to remember the user’s choices, such as e.g. the language or region.

d. Cookies, which offer the possibility to the COMPANY to locate the websites, that the USER has visited, from where data about his interests emerge and then allow us a more suitable marketing method for the respective consumer.

USER CONSENT

By using any of our services in accordance with the Terms of Use you agree to this Privacy Policy.
Your details remain in our database for a period of 24 months.

C1. TERMS OF SALE

1. Possibility to buy products online

Through our website www.tagqueens.gr with simple and understandable steps the USER can order and finally complete the process of distance online sale of the COMPANY products. In order to purchase the products of the COMPANY, the USER must select based on the detailed and clearly indicated way, which is included in our website, the products he wishes to buy.

2. USER information

Before placing his order, the USER is useful to be informed in detail about the basic elements and terms of the contract of sale of the products, which each time are offered for information at the relevant stage-field before the purchase.

3. Legal framework for buying products online

The “TERMS OF SALE” included in this chapter govern in parallel and at the same time with all the terms of use of the website and the current legislation for the purchase of products through the internet of this online store. THE USER acknowledges that, before purchasing the products, he has read all of the above terms and accepts their content.

4. Product features

The main features of the products for sale are displayed on this website in the relevant space on a case by case basis. For technical reasons related to the website, the browser or due to logging in to the website via mobile phone, there may be a partial discrepancy between the displayed product and the real one, such as e.g. in case of differences in the colors of the products. The COMPANY is not responsible for any such differences.

5. Ordering procedure.

a. To make the product purchase follow the following steps “ORDER PROCEDURE”:

  • Select a section of the website and then the product type.
  • See the product / products you are interested in.
  • With one click you can enlarge the photo to see every detail.
  • In the product description you can see useful information such as composition, available sizes and colors, reference code and price.
  • Choose a product, the quantity and add the item to the cart.
  • You can then choose whether you want to continue shopping or complete the order.
  • If you want to continue shopping, repeat the process.
  • Alternatively, if you want to complete the order, you can continue either by creating an online account or placing a quick order without registering.
  • Choose the payment method.
  • Read the order confirmation carefully.
  • Select (click) the icon to accept the terms and conditions, which you must read and accept before selecting the “payment” icon.


b.
Before completing his order, the USER can cancel or differentiate details of his order (quantity or type of product). In any case, the COMPANY points out to the USER that before selecting the “payment” icon, a detailed check of the order details.

c. When the USER finally places an order, he will immediately receive a confirmation, via e-mail, which will confirm the receipt of the order by the COMPANY. It is noted that the receipt by the USER does not mean that the order was accepted by the COMPANY and that the contract for the sale of the ordered product has been concluded.

d. An email confirmation will then be sent to the USER that the order has been shipped. The above confirmation will indicate the shipping code of the cooperating courier company, so that the USER can locate the ordered products. By sending the second email on behalf of the COMPANY, it is considered that the contract of sale has been concluded only for the products included in the sent order. In case any amount has been paid for a product that is not included in the sent order or in case the USER does not receive a second shipping confirmation e-mail, this amount will be refunded to the USER.

6. Correct declaration of USER details

When ordering, all the information stated by the USER must be true and accurate. In order to avoid inadvertent errors, it is considered expedient for the USER to check all the details of his order before its completion.

7. Prices – stocks

Product costs are subject to change. The COMPANY declares that all the prices included in the website are then subject to these changes, for which the USER will be duly informed. Furthermore, the products of the COMPANY are available subject to the availability of stocks thereof, for which the USER will be duly informed.

8. Right not to accept the order

The COMPANY, although it has made the maximum possible effort, so that both the characteristics and the prices of the products are accurate, reserves the right not to accept the order of products, which inadvertently have wrong characteristics or price, e.g. due to graphical inaccuracy or due to technical errors in the operation of the page or for any other reason.

The COMPANY reserves the same right in case of ordering at a very high price as well as the right to contact the USER.

The COMPANY further states that it reserves the right not to accept an order from a person who has not received and paid by cash on delivery products ordered without reason repeatedly in the past. In any case, the COMPANY declares that it reserves the right to contact the USER in order to ensure the smooth progress of the completion of each order. In addition, the Company reserves the right at its sole discretion to contact specifically in the case of a person who has not received, having chosen as a method of payment cash on delivery, products ordered without reason repeatedly in the past with this person and to request in the case this payment of the price and any expense by deposit in a bank account.

9. Payment methods

You can complete your purchase by choosing to pay in the following ways:

a. Bank account deposit.
Deposit the amount in the following available account within 2 working days from the day you placed the order. If we do not have the relevant information within 2 working days, your order will be canceled automatically.
It is necessary to enter your nameas well as the order code in the bank depository as a reason.

Bank account details:
NATIONAL BANK OF GREECE, IBAN: GR2601106140000061401196607 | Beneficiary: TAG QUEENS Ο.Ε. | Bic ETHNGRAA
After you make the deposit you will need to send the deposit receipt by email to the address: info@tagqueens.gr

Notes:

  • Orders that have been paid through a bank are sent after their payment and after the necessary approval by the Accounting Office.
  • A deposit can be requested in a bank account in specially provided cases, at the absolute discretion of the Company, after contacting the USER and if this is selected by the Company, such as. in the case of a person who has not received, having chosen as a method of payment cash on delivery, products ordered without reason repeatedly in the past.
  • In case of deposit from another bank, the transfer costs are borne by the customer.


d. Credit/Debit card.
You can pay with Visa, Mastercard, American Express, Diners and Maestro credit cards. In the (secure) order form fill in all the necessary fields (card number, expiration date, CCV).

All payments made using a card are processed through the electronic payment platform (Viva Wallet by Redirection method).

10. Shipping and Delivery.

The COMPANY will deliver to the USER the products at the address, which has been declared by the USER through the cooperating courier company within the period of days mentioned in the respective table, from the day of receiving the second confirmation email.

COST AND METHODS OF SHIPPING

SHIPPING TO GREECE
COST
DELIVERY TIME
Simple Shipping by courier
€3
5-7 working days from the day of shipment

NOTE:

  • With purchases over € 45 shipping costs are free.
  • There may be a delay in periods of large discounts or lockdowns.
SHIPPING TO EUROPE
COST
DELIVERY TIME
Simple Shipping by courier
€12
5-7 working days from the day of shipment
SHIPPING OUTSIDE EUROPE
COST
DELIVERY TIME
Simple Shipping by courier
€20
Up to 15 working days from the day of shipment
  • In non-EU countries there is a possibility of customs clearance of products.
  • In case of non-acceptance of the products by the customs, the value of the order is not returned to the customer.
  • The Company does not bear the shipping cost, if the delivery is made in one of the countries within the European zone from those where the COMPANY has the ability to send products and for all other cases the USER will be clearly and distinctly informed by the COMPANY about the shipping costs before ordering products.
  • The COMPANY declares that it is not responsible for orders that were sent without its fault to the wrong address.


11. Order file

The COMPANY informs that it keeps an electronic file of the respective orders, to which the USER can access.

12. USER rights

It is expressly agreed that the USER has the right to replace the product or refund, etc. in accordance with the relevant provisions on sale, observing all relevant rules in case of defective product or lack of agreed quality, if this is ascertained after a course of inspection of the returned product by the COMPANY. A necessary condition, among other things, is the presentation of the sales document and the goods in their original packaging.

13. Save- Print terms of sale

The USER for the security of his transactions has the ability to save and / or print all the terms of sale.

C2. TERMS OF RETURN OF PRODUCTS

CHANGE / RETURN POLICY

In case you wish to change / return the product you have purchased, you have the option to do so within 14 calendar days from the day you received it following the instructions below.

  1. Fill in the change / return form (click here for the form) with the products you would like to change / return and send it to us at e-mail: info@tagqueens.gr
  2. Wait for us to send you an email informing you of the availability of the products you choose to replace the ones you received.
  3. Once you receive our confirmation email that the products you want are available, you will need to send us the product(s) you received by calling the courier company that delivered them to you. Shipping costs are borne by the COMPANY in your 1st change. Products must be in their original condition and packaging and shipped to the address: 4, Stefanou Delta, 15237, Filothei
  1. Once we receive the product / products you want to change, we will send you, at our own expense, to the original shipping address your new products (s).
  2. In case you choose to make your return with other courier companies, the return costs will be borne by you.
  3. The 1st change for free is valid only for Greece.

TERMS OF CHANGES / RETURNS

Ι. Withdrawal from the transaction of buying

  1. Right of withdrawal. THE USER who will remotely purchase the COMPANY products through the online store www.tagqueens.gr has, in accordance with the relevant legislation, the right to withdraw from the market and return the product or products, purchased in accordance with the following:
  2. Deadline for exercising the right of withdrawal. The USER has the right to withdraw from the purchase in which he made without stating his reasons within 14 calendar days from the day that he or a third party, designated by him, acquires physical possession of the product.
  3. How to exercise the right. The above withdrawal can be made by the USER, if he informs the COMPANY within the above deadline, or by using the model withdrawal statement form under the title “Return Application” (which he can save or print by clicking [here], either by filling in the above form, a copy of which he will receive together with the packaging of the product he will order and sending it to the COMPANY, or by making any other clear statement, by which he expresses his clear will to withdraw from buying the goods. Especially in the case of sending the withdrawal statement electronically (under the title “return request”) the USER will receive immediate confirmation of receipt of this withdrawal. Especially in the case of sending the withdrawal statement electronically (under the title “return request”) the USER will receive immediate confirmation of receipt of this withdrawal.
  4. USER responisbility. The USER is solely responsible for any reduction in the value of the goods resulting from handling, which was not necessary to determine the nature, characteristics and operation of the goods.
  5. USER obligations.
  • a. The USER is obliged to return the goods without undue delay and definitely within 14 calendar days from the day he announced to the COMPANY, in accordance with the above his decision to withdraw from the contract. The above deadline is observed, if the USER sends back the goods before the expiration of the deadline of 14 calendar days.
  • b. The products must be returned in the condition received by the USER and with the packaging, unused, without damage and clean. Furthermore, in order for the withdrawal to be accepted, any special markings (labels) must not have been removed and it is necessary to return the sales document.
  • c. In case of refund by deposit in the user account of the USER (eg in the case where cash on delivery has been chosen as a method of payment), the USER is obliged to note in the withdrawal statement the number of his bank account, to which the COMPANY will return the money.
  1. COMPANY liabilities
  • a. The COMPANY will reimburse any expense received from the USER, without undue delay and definitely within 14 calendar days from the day on which it was informed of the USER’s decision to withdraw from the contract. The refund by the COMPANY will be made using the same means of payment, which the USER used for the initial transaction.
  • b. The COMPANY may withhold the refund of the price of the products until it receives the goods back or until the USER provides proof that it has sent back the goods, whichever comes first.
  • c. Especially in the case of refunds for products, for which cash on delivery has been chosen as the method of payment, the refund to the USER will be made by depositing the amount in the user account of the USER within 14 working days from the day on which the refund was made of the products.
  1. Cost and return method. The USER is not charged with the cost of returning the products that he returns to his 1st change, making use of the same courier company that delivered them to him. If the customer chooses a different transport company, the costs are borne by the customer. In cases of return of products from a country outside the European Union, there is a possibility of customs clearance costs.
  2. Exceptions to the right of withdrawal
  • a. It is expressly agreed that the USER has no right to withdraw from the contract in the event that the necessary protections from personal hygiene products have been removed.
  • b. During a discount period the user has the right only to replace the same product at the same value as the one he bought, only by changing the size or color. In case of product code change, the user is charged with the difference that will occur.

ΙΙ. Request for change (product replacement)

  1. It is expressly agreed that the COMPANY will accept requests for replacement of products in any other type and always subject to the availability of stocks within a period of fourteen days from the receipt of the product.
    The USER in this case is obliged to fill in and send to e-mail: info@tagqeens.gr the change request [click here], noting the product codes he wants to change and the ones he wants to replace with, as well as the color and / or the size of his liking. Within 48 hours he will receive an e-mail as to whether his request was accepted. The USER does not undertake in its first change the shipping costs of the products to the COMPANY and the COMPANY returns the new product to the USER at its own expense through the courier company cooperating with it.

ΙΙΙ. Replacement due to actual product defect or lack of contracted product quality

  1. It is expressly agreed that the USER has the right to replace his products or refund his money, etc. in accordance with the relevant provisions for the sale of article 534 provided all relevant rules coply in case of a defective product or due to its lack of agreed quality, if this is ascertained after a course of inspection of the returned product by the COMPANY, as already mentioned above under item. C1.12
  2. In case of replacement of a defective product, the products must be returned to the condition received by the USER and with the packaging, unused and clean. Furthermore, in order for the replacement to be accepted, any special markings (labels) must not have been removed and it is necessary to return the sales document.
D. OTHER PROVISIONS

Any modification of these terms is made only in writing and thus only proves.

These terms of use apply within the framework set by the relevant legal provisions. Any term that becomes contrary to applicable law automatically ceases to apply.

It is expressly agreed that for any dispute arising from the application of all these terms of use and especially the terms of sale, if not resolved amicably, is governed by Greek law and the courts of the city of Athens are competent.

According to Directive 2013/11 / EC, which was incorporated in Greece with 70330/2015, the possibility of electronic consumer dispute resolution is now provided through the Alternative Dispute Resolution (ADR) process throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage